Supra Support Numbers

Supra/Lockbox Tech Support: 877-699-6787 (24 hours a day, 7 days a week)

or visit their website at www.supraekey.com

Supra Update Codes (KIM): 888-968-4032 (24 hours a day, 7 days a week)

Lockbox Tips

View the tips provided in weekly CAAR News Groups (updated 6/5/07)

Troubleshooting Tips

• Make sure your DisplayKEY is charged
• Make sure all the connections between the DisplayKEY, Cradle, power source, and phone line are secure. Make sure the DisplayKEY is seated firmly in the Cradle
• Perform a reset on the DisplayKEY Cradle by unplugging the Cradle from the power outlet for 10 seconds
• If your DisplayKEY is not updated, perform a manual eSYNC to update it
• If a function fails, verify you are entering the correct code and try it again
• If you cannot access the KeyBox, check with the listing agent to make sure you are within the timed access hours, or to see if the Call Before Showing feature is activated

Lockbox FAQs

My key didn’t update … what do I do?
I bought a new phone/PDA, what do I do now?
I want my key to work on other associations’ lockboxes – how do I do that?
I belong to another association, how can I access a CAAR lockbox?
I want to assign a box to a property. How?

My key didn’t update … what do I do now?

You should perform a manual eSync on your key.
For Display Key:

• Press Enter
• Scroll down to Manual eSync
• Press Enter
• Place on cradle. The display will read “Connecting to Cradle” during the eSync process. Once the cradle light turns green and the key displays “Key Updated” you’ll  know your cradle is connected properly.

If this does not work you will need to call the Supra Tech Support line at 1-877-699-6787.

TREO Users:

Call KIM Voice (888-968-4032) to request an update code. You will need to know your phone's serial number and PIN when you call.

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I bought a new phone/PDA, what do I do with it?

You bring it in to the CAAR office to have the program downloaded to your key.

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I want my key to work on other associations’ lockboxes – how do I do that?

You will have to call that Association for their instructions on cooperating your key. You will most likely have to provide them with you key number or “serial” number located on the back of your display key or from the booklet given to you with your eKey. You will also provide them with your PIN.

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I belong to another association, how can I access a CAAR lockbox?

You will have to make sure your Primary Association has our Association as an option in your key. You would then have to call us with your key number and PIN code.

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I want to assign a box to a property. How?

• Log on to the KIM website, www.supraekey.com
• Select your Association
• Click "view existing keyboxes" on the left side of screen
• Click on the box you wish to register to the property
• If it still shows assignment to a sold listing then delete the old listing ID number
• Assign the new listing ID number and Save

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